Privacy Policy

Batch Cookie Bar

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from batchcookiebar.com (the “Site”).


Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Information about your web browser
  • IP address
  • Time zone
  • Cookies installed on your device

As you browse the Site, we collect information about:

  • The individual web pages or products you view
  • What websites or search terms referred you to the Site
  • How you interact with the Site

We refer to this automatically-collected information as Device Information.


Order Information

When you make (or attempt to make) a purchase through the Site, we collect certain information from you, including:

  • Name
  • Billing address
  • Shipping address
  • Payment information (processed securely by third-party providers)
  • Email address
  • Phone number

We refer to this information as Order Information.


How We Collect Device Information

We collect Device Information using the following technologies:

  • Cookies – data files placed on your device
  • Log files – track actions on the Site
  • Web beacons, tags and pixels – electronic files used to record browsing behaviour

For more information about cookies, you can visit www.allaboutcookies.org.

How We Use Your Personal Information

We use the Order Information that we collect to:

  • Fulfil orders placed through the Site
  • Process payment and arrange shipping
  • Communicate with you about your order
  • Screen orders for potential risk or fraud

We use Device Information to:

  • Improve and optimise our Site
  • Generate analytics about customer behaviour
  • Assess the success of marketing and advertising campaigns

Marketing Communications

If you opt in, we may use your personal information to send you marketing communications we believe may be of interest to you.

You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.


Sharing Your Personal Information

We share your personal information with third parties to help us use your personal information, as described above.

For example:

  • We use Shopify to power our online store
  • We use third-party payment processors and delivery providers
  • We use analytics and marketing tools (such as Google Analytics)

We may also share your personal information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.


Behavioural Advertising

We may use your personal information to provide you with targeted advertisements or marketing communications.

You can opt out of targeted advertising via:

  • Google: https://www.google.com/settings/ads/anonymous
  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Digital Advertising Alliance: http://optout.aboutads.info

Your Rights

If you are an Australian resident, you have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate personal information

To exercise these rights, please contact us using the details below.


Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, except where we are required to retain it by law.


Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons.


Contact Us

For more information about our privacy practices, questions, or complaints, please contact us at:

📩 hello@batchcookiebar.com

Batch Cookie Bar

Last updated: January 7, 2026

These Terms of Service (“Terms”) govern your access to and use of the Batch Cookie Bar website and any purchases made through it. By visiting our website or placing an order, you agree to these Terms.


1. About Batch Cookie Bar

This website is operated by Batch Cookie Bar (“we”, “us”, “our”).
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.


2. Using Our Website

By using this site, you confirm that:

  • You are at least the age of majority in your state or territory, or have permission to use this site
  • You will not use the site or our products for any unlawful or unauthorised purpose
  • You will not transmit harmful code, viruses or malware

We reserve the right to suspend or terminate access if these Terms are breached.


3. Products, Services & Availability
  • All products are subject to availability
  • Many products are handmade and made to order
  • We may limit quantities, discontinue products, or restrict sales at our discretion
  • Product images are indicative only — variations may occur due to the handmade nature of our products

We do not guarantee that products or services will meet individual expectations.


4. Pricing & Payments
  • All prices are listed in AUD and include GST where applicable
  • Prices may change at any time without notice
  • Payment must be received in full before orders are processed

If an obvious pricing error occurs, we reserve the right to cancel the order and issue a refund.


5. Orders & Order Accuracy

By placing an order, you agree that:

  • Orders are final once placed
  • We may refuse or cancel orders at our discretion
  • We may limit orders that appear to be placed by resellers or distributors

You agree to provide accurate and up-to-date billing and contact details so we can process your order correctly.


6. Shipping, Delivery & Risk

Shipping and delivery are subject to our Shipping Policy, which forms part of these Terms.

  • Delivery timeframes are estimates only
  • Risk passes to the customer once an order is dispatched
  • We are not responsible for courier delays outside our control

7. Local Pickup

For local pickup orders:

  • Orders must be collected within the nominated timeframe
  • Once collected, orders cannot be refunded or exchanged due to their perishable nature
  • Uncollected orders may be forfeited without refund

8. Refunds & Returns

Refunds, replacements and exchanges are governed by our Refund Policy, which forms part of these Terms.

Nothing in these Terms limits your rights under Australian Consumer Law.


9. Digital Products

All digital products (including downloadable recipes and other electronic content) are supplied immediately and are non-refundable and non-exchangeable, except where required by law.


10. Allergens & Dietary Information

While ingredient and allergen information is provided where possible:

  • Our kitchen is not allergen-free
  • Cross-contamination may occur
  • Customers are responsible for assessing suitability before purchase

11. Intellectual Property

All content on this website — including branding, text, images, recipes and designs — is owned by or licensed to Batch Cookie Bar.

You may not reproduce, distribute or use any content without written permission.


12. Third-Party Services & Links

We may provide access to third-party tools or links.

These are provided “as is” and we are not responsible for third-party content, services or transactions. Use of third-party services is at your own risk.


13. User Submissions & Feedback

If you submit feedback, ideas or other content, you grant us permission to use, reproduce and publish it without restriction or compensation.

You confirm that your submissions do not infringe third-party rights or contain unlawful material.


14. Errors & Corrections

We reserve the right to correct errors or omissions relating to:

  • Product descriptions
  • Pricing
  • Promotions
  • Availability

This includes cancelling orders where necessary.


15. Disclaimer & Limitation of Liability

To the maximum extent permitted by law:

  • Services are provided “as is” and “as available”
  • We do not guarantee uninterrupted or error-free service
  • We are not liable for indirect or consequential losses

This does not exclude rights that cannot be excluded under Australian Consumer Law.


16. Indemnity

You agree to indemnify and hold harmless Batch Cookie Bar from claims arising from your breach of these Terms or violation of any law or third-party rights.


17. Termination

These Terms remain in effect unless terminated by you or us.

We may terminate access immediately if we believe these Terms have been breached.


18. Governing Law

These Terms are governed by the laws of Queensland, Australia, and disputes will be subject to Queensland courts.


19. Changes to These Terms

We may update these Terms from time to time. Continued use of the website constitutes acceptance of the updated Terms.


20. Contact Us

For questions about these Terms, please contact:📩 hello@batchcookiebar.com